Gordon Ramsay’s Street Burger restaurant in Kensington has abruptly closed its doors following a string of negative reviews that left the establishment with a mere 3.5-star rating on TripAdvisor.
The High Street eatery’s closure comes after months of scathing customer feedback about the restaurant’s service, food quality and prices.
The location’s website now shows a 404 error, and it has been removed from the Street Burger chain’s official website.
The scale of customer dissatisfaction is reflected in TripAdvisor statistics, with 76 out of 226 reviews rating the restaurant as either “poor” or “terrible.”
The restaurant’s last review on TripAdvisor slams it’s: “Bad taste bad service bad size bad price bad everything. If this is something to do with Gordon Ramsey’s recipes – Wake up. GR!”
Another, posted in November 2024, called Ramsay’s venture: “The most terrible place to be. I’ve never felt so unwelcome at a restaurant.”
“From the moment we arrived, the staff seemed indifferent and even irritated to be serving us. They were slow, inattentive, and downright rude when we asked for something as simple as more water. The food was overpriced, and honestly, not worth the attitude. Avoid this place if you want a pleasant evening,” they continued.
Multiple diners also reported waiting long periods for their food, even when the restaurant wasn’t busy.
“Had to wait over an hour for the food, it was cold when we finally got the food,” wrote one customer, noting the restaurant was “not very busy but took ages for the service.”
Another reviewer complained that their chips were cold upon arrival, while others said they came away “really disappointed”.
